Policy Agreements

We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, special offers, and events that you might like to hear about.

There are a number of situations in which your personal information may help us give you better products. For example:

		We may ask for your personal information when you’re discussing a service issue on the phone with an associate, participating in an online survey, or purchasing a product.
		When you interact with STS., we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information , date of purchase; and information relating to a support or service issue.
		We also collect information for market research purposes — such as your occupation— to gain a better understanding of our customers and thus provide more valuable service.
		We may use personal information to provide products that you have requested.

How we protect your personal information
STS. takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Safari.

Cookies and other technologies
As is standard practice on many corporate websites, STS. website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.

For example, knowing your name lets us welcome you with a greeting the next time you visit us. And your contact information, etc...

Our commitment to your privacy:
As we said, STS. takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to STS. employees and strictly enforce privacy safeguards within the company.

Refund Policy agreements

Return and Refund Policy
If you are not satisfied with your STS. purchase of a product, please call +202 2685 8999 for a Return Material Authorization (RMA) request within 14 calendar days of the receipt of the product. Configure-to-order, personalized or other customized products may not be returned for refund or exchange under any circumstances. If the item is returnable and you send it back to us unopened in the original box, STS. will offer you a refund based on your original method of payment. You must return the product to the STS. house within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories and registration that shipped with the product. STS will assess a 10% restocking fee on any opened product.

Please note that STS. does not permit the return of or offer refunds for the following products:
Product that is custom configured to your specifications, including personalized products NOTE: STS. recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to STS. or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

Hours of Operation :
If you would like product and pricing information, the STS. Store Telesales team is available to assist you daily except on Fridays from 10 to 5 pm (Cairo Time zone), at +202 2685 8999.

Proof of Purchase :
STS. will send you a confirmation of your order via email if you have included an email address with your order.

Payment Methods :
STS. allows you to make your purchases online through STS. Official website.