Refund Policy agreements

Return and Refund Policy

If you are not satisfied with your STS. purchase of a product, please call +202 2685 8999 for a Return Material Authorization (RMA) request within 14 calendar days of the receipt of the product. Configure-to-order, personalized or other customized products may not be returned for refund or exchange under any circumstances. If the item is returnable and you send it back to us unopened in the original box, STS. will offer you a refund based on your original method of payment. You must return the product to the STS. house within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories and registration that shipped with the product. STS will assess a 10% restocking fee on any opened product.


Please note that STS. does not permit the return of or offer refunds for the following products:

Product that is custom configured to your specifications, including personalized products NOTE: STS. recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to STS. or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.


Hours of Operation:

If you would like product and pricing information, the STS. Store Telesales team is available to assist you daily except on Fridays from 10 to 5 pm (Cairo Time zone), at +202 2685 8999.


Proof of Purchase:

STS. will send you a confirmation of your order via email if you have included an email address with your order.


Payment Methods:

STS. allows you to make your purchases online through STS. Official website.