Blogs > Facebook Management
The key to effectively using social media for customer service is to listen, take action and make the most of what your community tells you. #1: Make a Customer Service Plan It’s important to have a plan for managing customer service on social media. First, define a
Internet-based social media make it easier for people to listen, interact, engage and collaborate with each other. But, it quickly becomes a time- and labor-intense process to effectively track, converse, monitor and manage them. Social media management solutions can help you
We have all heard about the impact of social media on businesses. The success stories tell us inspiring tales of how social media has helped to propel some businesses to new heights, how it’s helped to level the playing field between smaller and larger companies, and how it
